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Refund Policy

(Deutsche Version)

Not entirely satisfied with your purchase? We will do our best to make it right! 

Please note that custom apparel and accessory items are not legible to be returned since they are customized with your name. In the unlikely event that you are not entirely satisfied, please contact us and we will find a way to make you smile.

If your item arrives damaged or if there is a production error, it will be replaced free of charge.

Refunds (damaged items)

To be eligible for a refund or exchange, please email us within 7 days of receiving your item/s at hello@slaythyname.com with pictures of the damaged item/s. Once your refund is approved, we will ship out a replacement item (if available). If a replacement is not available, we will refund the full purchase price of your item. If you wish to return the item for a full refund instead, the damaged item must be returned to us. 

Refunds (unwanted items or wrong size ordered)

Unfortunately custom apparel items are not legible to be returned if the incorrect size is ordered, however please contact us if you are unhappy about something and we will do our best to make it right!  

Lost or non-delivered orders

In the unlikely event that your order has not arrived within 15 business days of shipping, we will either send a replacement item or refund your order in full. 

Stolen Packages

SlayThyName is not responsible for stolen packages confirmed to be delivered to the address provided. Upon inquiry, we will assist with the tracking information, date of delivery, and shipping carrier information for the customer to investigate.

By purchasing from this website you fully agree to and understand this refund policy.